Privacy Policy

At PipeBill, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. Please read this policy carefully. By using PipeBill, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information

When you register for PipeBill, we collect information such as your name, email address, company name, phone number, and billing information. This information is necessary to provide you with our services and process payments.

Customer Data

You may input customer information including names, addresses, phone numbers, and email addresses to create and send invoices. This data is stored securely and is only used to provide the invoicing services you request.

Usage Information

We automatically collect certain information when you use PipeBill, including your IP address, browser type, device information, and usage patterns. This helps us improve our service and provide better support.

Payment Information

Payment processing is handled by Square and Stripe. We do not store complete credit card numbers on our servers. Payment information is encrypted and processed according to PCI-DSS standards.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your invoices and payments
• Send you invoices, receipts, and service-related communications
• Respond to your requests, questions, and provide customer support
• Send you technical notices, updates, and security alerts
• Monitor and analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues and fraudulent activity
• Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We work with third-party service providers to help us operate our business, such as payment processors (Square, Stripe), email service providers (SendGrid), and SMS providers (Twilio). These providers are bound by confidentiality agreements and may only use your information to provide services to us.

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

If PipeBill is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

4. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Restricted access to personal information
• Secure data centers with physical security controls
• Regular backups to prevent data loss

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can access and update your account information at any time through your account settings.
• Data Portability: You can export your data in a standard format.
• Deletion: You can request deletion of your account and associated data by contacting us.
• Correction: You can correct inaccurate information through your account settings.
• Opt-Out: You can opt out of marketing communications by clicking the unsubscribe link in our emails.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We will also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When you cancel your account, your data will be deleted within 30 days, except where we are required by law to retain it longer.

7. Children's Privacy

PipeBill is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: